Business Process Outsourcing

Business Process Outsourcing services make your business more efficient and more effective. Our global team of industry and technology experts stands with your team adding our innovation, depth and experience to your organization. That lets you apply your expertise to the products and services that allow you to surpass your competition.

Xenia Technologies’s BPO services have followed the success of our information technology engagements. What began as an add-on service to some of our clients, is now a full-grown business service offered and a full-fledged subsidiary of Xenia Technologies.

We strive to help our customers by taking care of the mundane back-office operations and house-keeping while providing our customers with the width to concentrate on their core-competencies. In a highly competitive business market, this width can spell s.u.c.c.e.s.s.

Xenia Technologies’ process orientation, coupled with its in-depth domain awareness and technology skills make it a leader in providing BPO services to small to medium corporations. Our quality and security standards are the most stringent; nothing less than absolute confidentiality and accuracy is acceptable. We believe in adding transparency and reliability to all our services through adopting the customer’s processes and methodologies whenever appropriate. Our service levels are comparable with the best in the industry.

Our service offerings fall under the following two categories:

• Contact Management Services (Front Office)
• Rule-based Calls: Billing Enquiry, Credit Checks, Authorization, Telemarketing, Verification, Customer Enquiries.
• Sales & Marketing Support: Order Entry, Lead Generation, Market Research to Post Sales Service.
• Technical Held Desk: L1 to L3 Support, Ticket Management, Remote Installations, Troubleshooting
• Process Support Services (Back Office)
• Finance & Accounts: Accounts Payable, Accounts Receivable, Fixed Assets, Travel Expense Reporting, General Accounting, Accounts Closing, Reconciliation
• HR Services: Recruitment, Payroll, Benefits Administration, Employee Help Desk, Performance Evaluation.

Business Continuity Plan

For every engagement, we have well-defined procedures to ensure business continuity in the event of an unforeseen event. Our procedures for disaster recovery are also well-documented and strictly adhered to. Keeping your business intact is at the core of our business.

For details of our BPO service engagements, case studies, and customer references, feel free to write to info@xeniatec.com